Orders and Payments
How do I log into my customer account ?
To log into your customer account :
- Click on the icon shaped like a person in the top right-hand corner of the menu
- Enter your email in the required field
- Enter your 6-digit verification code
We use a one-time 6-digit verification code instead of a traditional password. This code is sent directly to your email each time you attempt to log in. Simply enter this code when prompted to securely access your account. This method enhances security while making the login process simpler and more convenient.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order after placing it?
You can modify or cancel your order as long as it hasn't been shipped yet. Please contact our customer service as soon as possible to request changes.
How long will it take to receive my order and how can I track it?
Once your order is confirmed, we'll dispatch it within 2 business days. The delivery timeframe depends on your location, typically ranging from 1 to 7 business days.
We'll provide you with tracking information and an estimated delivery date via email, so you can monitor your order's progress.
Additionally, you can track your order by visiting the Orders section in your customer account.
What payment methods do you accept on your website?
- Cards: Visa, Mastercard, American Express, CB
- Wallets: Apple Pay, Shop Pay, and PayPal
- Bank transfer (instant or SEPA)
- Flexible payments with Klarna
- Local payment solutions depending on your country
Can I pay with PayPal?
Yes. PayPal is accepted in over 200 countries.
No banking information is shared. Instant payment.
Currencies accepted by PayPal:
AED, ARS, AUD, BGN, BRL, CAD, CHF, CLP, CNY, COP, CZK, DKK, EUR, GBP, HKD, HRK, HUF, IDR, ILS, INR, JPY, KRW, MAD, MXN, MYR, NOK, NZD, PEN, PHP, PLN, RON, RUB, SAR, SEK, SGD, THB, TRY, TWD, UAH, USD, VND, ZAR
Is Klarna available?
Yes, in the following countries:
France, Belgium, Netherlands, Germany, Spain, Italy, Portugal, Austria, Sweden, Denmark, Finland, Ireland, Norway, United Kingdom, Switzerland
Currencies: EUR, GBP, DKK, SEK, NOK, CHF
Options: pay now, pay later, pay in 3, or long-term financing (depending on your country)
Klarna – Pay in 3 instalments, 0% interest
How does it work?
Your order is split into three equal payments:
1st payment: at the time of purchase
2nd payment: 30 days later
3rd payment: 60 days later
Payments are automatically charged to your saved card.
Conditions:
Minimum amount: €35
Maximum amount: €3,000
0% interest
Why use it?
To spread your purchase with no fees, manage your budget, or delay full payment. You get your items immediately, pay in three instalments.
What local payment methods are available?
Depending on your location, the following options may be automatically displayed:
Bancontact (Belgium)
iDEAL / iDEAL in3 (Netherlands)
MB WAY / Multibanco (Portugal)
TWINT (Switzerland)
blik (Poland)
BANCOMAT Pay (Italy)
Satispay (Europe)
Swish (Sweden)
Trustly / Pay by Bank (Europe)
Where can I download the invoice for my order?
The invoice is automatically generated once your order is confirmed. It is immediately available in your customer account.
Log into your account and go to the "Orders" section. Select the relevant order. Under the summary, a "Download Invoice" button will be available.
Does the invoice include VAT?
For deliveries outside the European Union, the invoice is issued without VAT. Import duties and taxes are collected separately by our carrier (DHL) upon delivery.