Deliveries
Delivery Terms
Find below the various delivery modes offered on myCompañero.com, depending on your location and the amount of your order:
| Delivery Mode | Destination | Conditions | Price |
|---|---|---|---|
| Local Delivery or Click & Collect | Corsica | All orders | Free |
| Chronopost Relay | France | All orders | Free |
| Chronopost Express | France & European Union | Order > 300 € | Free |
| Order < 300 € | Price varies based on item and/or delivery location | ||
|
DHL
|
France | Order > 600 € | Free |
| Order < 600 € | 9.90 € | ||
| European Union | Order > 600 € | Free | |
| Order < 300 € | 14.90 € | ||
| Rest of the World | Order > 500 € | Free | |
| Order < 500 € | 19.90 € |
Upon Receipt of Your Package
Please note that in the event of any damage or theft, a refund is not guaranteed. Below are visual examples of a myCompañero parcel. If the parcel you receive does not match these images (different adhesive tape, signs of opening, etc.), we recommend checking the condition and contents of the parcel immediately with the delivery driver.
If you accept the parcel, please make sure to report any irregularities to the delivery driver and have them noted. In case of doubt or significant damage, we recommend refusing delivery and contacting us so that we can report the issue to DHL as soon as possible.
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Track Your Orders
As soon as your order has been shipped, you will receive an email containing a tracking number. You will be able to track your package one to two hours after receiving this email by clicking on the provided link.
Please note: for deliveries to Corsica, unfortunately, no tracking is available, as the transport is handled by a local carrier. Generally, delivery occurs within 2 to 3 business days.