Saco de Re-Nylon e Couro Saffiano

Dear Bong Eob Na,

We’re really sorry to hear that you weren’t satisfied with your order. Let us address your concerns point by point:
- Authenticity: All of our products are 100% genuine. We are official resellers and purchase directly from the creators/brands, so there is no doubt about the authenticity of the bag you received.
- Scratches: This is surprising to us, as every item is carefully checked before shipping. If you noticed scratches, please feel free to send us photos so we can look into this more closely and find the best solution for you.
- Removed barcodes: This is intentional. We place our own labels over the supplier’s label, which we remove at the time of purchase. This is done so the original price is not visible, especially in case the item is bought as a gift or for personal reasons.

We truly apologize for the inconvenience and would be happy to help further if you contact us directly. Your satisfaction is important to us, and we’re here to make things right.

Team myCompañero